Shipping policy

SHIPPING POLICY

iloblancopr

Last Updated: February 2026

1. Nature of the Business Model

iloblancopr operates under a print-on-demand e-commerce business model. The products offered are manufactured by independent third-party suppliers only after payment for an order has been confirmed.

iloblancopr acts as the retailer responsible to the final customer. Suppliers operate as independent contractors responsible for manufacturing and fulfillment.

2. Processing and Production

The estimated production time is between two (2) and seven (7) business days, subject to reasonable variations due to:

  • Order volume;
  • Peak seasons;
  • Operational interruptions; or
  • Circumstances beyond our reasonable control.

The estimated production times provided are made in good faith and do not constitute absolute guarantees of any specific shipping or delivery date.

3. Shipping Rates

Shipping rates:

  • Are automatically calculated during checkout;
  • Are determined based on the supplier, package weight, destination, and selected shipping method; and
  • May vary within the same order if it includes products manufactured by different suppliers.

Customers may review the total shipping cost before completing payment.

By completing a purchase, the customer expressly accepts all charges displayed during checkout.

iloblancopr does not add hidden charges after an order has been confirmed.

4. Multiple Shipments

Due to the use of multiple production facilities:

  • Products within the same order may be shipped in separate packages;
  • Each package may have its own tracking number; and
  • Delivery times may vary between items.

These circumstances shall not constitute a breach of contract.

5. Delivery Times

Once production is completed, estimated transit times are:

  • Puerto Rico and the United States: 3–10 business days;
  • International destinations: 7–21 business days.

Delivery times may be affected by:

  • Shipping carriers;
  • Customs processing;
  • Weather conditions; or
  • Force majeure events.

iloblancopr will make reasonable efforts to assist customers in the event of significant delays.

6. Customer-Provided Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to:

  • An incorrect or incomplete address;
  • Failure to claim the package; or
  • Refusal of delivery by the recipient,

the customer may be responsible for the reasonable cost of reshipping the order.

7. Lost or Damaged Shipments

If an order is lost or damaged during transit:

  • The customer must notify us within a reasonable period of time;
  • iloblancopr will submit a claim with the supplier or carrier when appropriate; and
  • The resolution may include a replacement or refund, depending on the circumstances of the case.

Nothing in this section limits any non-waivable rights available under applicable law.

8. Dispute Resolution and Chargeback Prevention

Before initiating a chargeback with their financial institution, the customer agrees to contact iloblancopr in an effort to resolve the issue in good faith.

In the event of a payment dispute, iloblancopr may provide supporting evidence including:

  • Order confirmation;
  • Records showing acceptance of the Terms and Conditions;
  • The shipping address provided by the customer;
  • Shipping confirmation; and
  • Delivery confirmation, when available.

This provision does not limit the customer's right to use available legal remedies but encourages direct and efficient resolution of disputes.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • iloblancopr's total liability shall be limited to the amount paid for the product that is the subject of the claim.
  • We shall not be liable for indirect, incidental, special, or consequential damages unless otherwise required by law.

Nothing in this Policy excludes liability for intentional misconduct or gross negligence where prohibited by law.

10. Force Majeure

iloblancopr shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters;
  • Hurricanes;
  • Logistics disruptions;
  • Labor disputes; or
  • External technological failures.

11. Arbitration and Jurisdiction

Any dispute arising from or relating to this Shipping Policy shall be resolved through:

  1. An initial attempt at informal resolution; and
  2. If no agreement is reached, binding arbitration administered in Puerto Rico by a neutral arbitrator.

The arbitration shall:

  • Take place in Puerto Rico;
  • Be conducted on an individual basis and not as a class action;
  • Prohibit class-action claims to the extent permitted by law; and
  • Not prevent consumers from filing complaints with applicable regulatory agencies.

If any arbitration provision is found to be invalid or unenforceable, the remainder of this Policy shall remain in full force and effect.

12. Governing Law

This Policy shall be interpreted in accordance with the laws of the Commonwealth of Puerto Rico and the applicable federal laws of the United States.

Nothing in this Policy limits any rights that cannot legally be waived.

13. Acceptance

By completing a purchase through iloblancopr, the customer confirms that they:

  • Have read this Shipping Policy;
  • Understand its terms; and
  • Agree to the conditions set forth herein.